Shipping and Handling
WHERE DO ORDERS SHIP FROM?
ZAR Pidnom is based in Australia! All orders ship from Sydney, NSW.
DO YOU SHIP INTERNATIONALLY?
Yes! ZAR Pindom ships internationally in hopes to make the entire world a PINderful place!
I'VE PLACED MY ORDER! WHEN WILL IT SHIP?
ZAR Pindom is an independently-owned small business, which means that all orders are packed by the Zach himself. I always aim to get orders out as quickly as possible, and usually do so once a week!
During special events, such as collection launches or restocks, processing time may take a bit longer! Depending on how many orders are placed, it can sometimes take 1-14 days for your order to ship.
If you have a special event where you need your order to be prioritised, such as for a gift or a convention, feel free to send me an email! I will do my best to accommodate if it does not interfere with my schedule!
MY TRACKING SAYS SHIPMENT CREATED, BUT NO UPDATE YET! WHAT DOES THIS MEAN?
This update means that your order is in pre-shipment, which means that I have printed & packed your order, but it has not been scanned in by the shipping company yet! Your tracking will update shortly afterward.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
|Australia||1-3 business days after shipment|
|International||10 - 24 days after shipment|
WHAT HAPPENS IF MY PACKAGE GOES MISSING?
If there are any problems with your tracking, please contact your local post office or the contact number provided on your tracking link! Unfortunately, I am not responsible for packages once they are in the hands of the post office. I also do not have the time or resources to call these locations for you, especially if they are located outside of Australia. If both of these resources still can not help you, feel free to contact me and I will open an investigation on your package!
DO YOU ACCEPT RETURNS?
All sales on ZAR Pindom are final! I do accept returns or exchanges prior to order fulfilment but not after. All item descriptions, sizes, and details are made clear on the listings, so make sure to read them over before making your purchase!
I GAVE YOU THE WRONG ADDRESS/I DIDN'T PICK UP MY ORDER, AND IT SAYS IT IS BEING RETURNED, WHAT CAN I DO?
Your item can be reshipped once it is returned to me as long as the shipping is paid for once more.
Please take great care in providing us with your correct information, as I do not accept any responsibility for incorrect addresses once packages have shipped.
MY ITEM IS DAMAGED, WHAT CAN BE DONE?
I take quality very seriously, and only want the best for my customers! Items are thoroughly inspected before they are shipped out to their new homes, but it is possible a damaged product could slip past me! Please email me, and you will receive a replacement.