GRADING AND RETURNS POLICY

Welcome to ZAR PINDOM! Zach and Rui are here to bring you originally designed fandom enamel pins, stickers and accessories, perfect for any pin enthusiast - causal or collector!

GRADING

Pin grading is subjective. Since enamel pins are handmade items, they rarely, if ever, will appear 'perfect'. We kept this in mind while creating our grading scale!

We thoroughly examine each pin on arrival and are separated from B grades by an identifier on the backing card. See below under what qualifies for a B grade to see exactly what we look for when grading. We will always do our best to send out the best pins available! If there is a major issue, please send photos and an explanation of your problem to zarpindom@gmail.com so we can help.

Please note that all images on the website are a digital representation and the final product may differ slightly due to physical colour reproduction, sizing and scale.

A Grade

The highest quality of pin that we offer! These pins are subjectively flawless to us. If you notice any issues with your A Grade pin please let us know at zarpindom@gmail.com

B Grade

B Grade pins have one or multiple defects exhibited below:
  • Scratched plating
  • Damaged plating
  • Damaged plating edges
  • Loose pins
  • Loose pin backings
  • Loose pin on pin attachment (where applicable) 
  • Damaged enamel
  • Enamel infill
  • Uneven enamel fill
  • Specs inside/on top of enamel fill
  • Enamel discolouring
  • Misaligned screen printing
  • Damaged screen printing 
  • Printing discolouring 
  • Printing lines

 

SHIPPING

Processing time: 1-5 business days
Australia Untracked: 3-9 business days
Australia Tracked: 1-5 business days
International Tracked: 5-15 days
Shipping times may vary due to covid-19

 

RETURNS AND REFUNDS POLICY

We gladly accept returns and exchanges. Please contact us within 14 days of delivery and have items shipped back within 30 days of delivery.

We do accept cancelations prior to product dispatch. Once dispatched the order cannot be canceled. 

Refunds or replacements are available to pins lost in transit. Please contact us to organise a replacement or refund.
zarpindom@gmail.com

 

CONDITIONS OF RETURNS

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

 

RESELLERS

Interested in reselling our pins in your store? Email us at zarpindom@gmail.com